Using Data in Problem-Solving

Several years ago, I was called to help an organization that was experiencing system outages in their call center. After months of outages and no effective action, they appointed an Operations Analyst to collect data and get to the bottom of the problem. Once they had...

Solving Symptoms

Recently, I attended two retrospectives.  Different teams, different states, different facilitators. I’m usually on the other side, leading retrospectives. Both retrospectives followed the “make lists” pattern.  One made two lists  “What worked...

Agile Retrospectives: A Primer

From time to time, I hear from people who aren’t realizing value from their retrospectives. When I probe to understand the situation, I understand why they aren’t getting results–the process they are using isn’t designed to actually help the...

Making Retrospective Changes Stick

This article first appeared on Stickyminds.com. Recently, a reader wrote to me with a concern about retrospectives. “We make decisions,” he wrote, “but we don’t have the discipline to carry them out. The team is starting to feel like...