online course

Make the Most of One-on-One Meetings


Build rapport. Create an environment for success.

One-on-one meetings are an under appreciated management practice.

But often, manager feel like getting people to talk is like pulling teeth.

Having a great one-on-one meeting takes attention, effort, and structure.

The effort has a big pay-off: great one-on-ones build relationships and alert you to problems when those issues are small.

Through readings, Exercises & Reflection

You Will Learn:

Through readings and exercises

You Will Learn:


How to structure a one-on-one for robust conversation.


How one-on-ones are part of your management information system.


How you can spot problems and see systemic problems.


Why it is important for you to report on your action items.

Do you serve people in some capacity? Would you like to learn a structured approach to creating great relationships with those people? If so, this workshop is for you. Even if you work with self-managed teams, one-on-ones help you stay connected with people and the system.

Self-Study + Interaction on Slack

The course consists of videos, short posts, and reflection questions/homework. The course is structured as an introduction and two sections. The first section walks through a structure that we have both used for one-on-one meetings. The second section looks at creating an environment that is supportive for productive interactions.

You’ll have access to the introduction and first section as soon as you sign up. About a week later, you’ll receive an email that the second section is available. You can complete each section at your own pace…. In fact, you may need more than a week to complete the questions and homework that accompany the videos. We have found that when people have practice and reflection time, they tend to integrate the information better.

Once you register, you’ll be invited to a Slack team where you can ask questions, get advice, and exchange ideas with current and past students. The Slack team is only open to current and past students.

You’ll also receive an electronic copy of our book, Behind Closed Doors: Secrets of Great Management. The course starts from our description of one-on-ones in the book, but contains insights, explanations, and stories that are not in the book. (The book covers many topics beyond one-on-ones, some of which may become on-line courses.)

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