Yes. No. Negotiate.

Many people are conditioned to say Yes to every request that comes their way. I met a CIO like that. He told me his policy was to never say No to the business. So he always said Yes, and the business was always angry because things he agreed to didn’t get done,...

Beyond Belief

(c) 2001-2010 Esther Derby Let me tell you a little story, a true story, about how our beliefs influence what we see in the world and affect our ability to solve problems. Two years ago my friend Julia, who was forty-four and a bit portly at the time, starting...

Stuck in Neutral

When action grows unprofitable, gather information; when information grows unprofitable, sleep. Ursula K. Le Guin, The Left Hand of Darkness A few months ago, I began writing a “Technically Speaking” column for this issue and just couldn’t make myself finish it. I...