Is Collaboration the Right Way to Work? It Depends.

As a manager, your job is to organize people and work for success. That includes work design–figuring out whether you have a group or a team and creating an environment where people can do their best work. I don’t know about you, but work design...

No More Middleman: Avoid triangulated feedback

Tom looked up to see Jonathan, who had just transferred onto the team, standing in the doorway to his office. Jonathan looked red and flustered. “What’s up, Jonathan? Looks like you’ve got something on your mind,” Tom said, waving Jonathan in...

First Things First: Deal with the Human, then, Work

I recently read some advice suggesting that when we’re stressed or feeling non-positive emotions because of situations out side work—the illness of a spouse or child, a divorce, or other personal problem–employees should hide their emotions and pretend to be...

Held Hostage by a Prima Donna

What to do when your (so-called) MVP is destroying team productivity. Luke, the manager of the Rev 2.0 team, was walking on eggshells. He’d had another blow up with Shelly, the team architect. He tried to talk to her about the way she had treated the newest...

For Managers: 8 Ways to Build Trust, 3 to Break It

If you hold the role of manager, you can approach it from two different philosophies. You can go the traditional route and be a boss, or you can be a leader. One key difference between a boss and a leader is the ability to build trust. But how? Some managers seem to...

(Management) Process Improvement

© Esther Derby 2001 – 2010 This article originally appeared in STQE May/June 2001. As test and development managers, we pay attention to developing technical personnel, but what about managers? Do we do enough to help manager and team leads develop and improve...

A Defining Moment

ac-count-a-ble adj. 1. Subject to the obligation to report, explain, or justify something; responsible; answerable. 2. Capable of being explained; explicable. (The Random House College Dictionary, Revised Edition, 1988.) Did you know that’s what accountable...

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