Supporting People Through Change

We are all experiencing change right now. Minor blips and stunning upheavals. Routines at home and work. Expectations, assumptions, institutions—all are up for grabs. People ask, “As a leader in my organization, what can I do? How can I support people through change?...

Explicit and Implicit Knowledge

Baking may not seem related to the work we do. However, my experience teaching a friend how to bake bread highlighted explicit and implicit knowledge. And that has everything thing to do with learning new ways of working and organizational change.  We...

They Need to Change (But Might Not Know It)

Sometimes I meet teams who’ve adjusted or even embraced a change initiated by company leadership. They tell me how much benefit they’ve experienced. But, then say, “We’ve made all these changes, but our managers need to change, too....

Systems and Patterns of Thought

Systems drive behavior. They also influence patterns of thought. When we enter a system—a company for example—we unconsciously slip into the assumptions of the system. The values and beliefs behind structures seep into practices and policies. Truths that we hold as...

When I Feel Empowered, I Can…

I asked a group to complete this sentence: “When I feel empowered, I can__________.” Here’s how they filled in the blank. When I feel empowered, I can… do better thingshave trust get to flowfocusfeel in controleffect changebe excited about...

Work on the System

When I say “work on system,” I mean influencing factors that contribute to patterns of events and interactions in your organization. Making work work better.  So, how do you work on the system? Attend to creating an environment where great work is a...

Introducing Collaboration Tools

Like many people, I’m staying home during a pandemic, trying to work, using collaboration tools. I’m having many Zoom meetings. In one such meeting, I was on a panel regarding remote retrospectives. One of the panelists posited that people from earlier...

When Management by Walking Around Isn’t Possible

Management by walking around isn’t possible right now. You can’t walk by the team room, sense the buzz, see what’s on the task wall, engage in conversation, ask questions. Casual conversations don’t happen naturally.  So how do you, as a dev manager (or line...

WFH: At Home, Trying to Work

At the start of the great wave of WFH, a comment about using PTO for child care during the day scrolled by. No one can seriously be expecting people to switch to PTO each time their kid needed some attention, can they?  How could that possibly work? 7 minutes here, 22...

But are they working hard?

I visited an organization making an Agile transformation. It looked like the teams were making great progress. But the managers asked, “How can we tell they are working hard?” Team members seemed happy with their cross-functional teams. They solved...

Pin It on Pinterest