They Need to Change (But Might Not Know It)

Sometimes I meet teams who’ve adjusted or even embraced a change initiated by company leadership. They tell me how much benefit they’ve experienced. But, then say, “We’ve made all these changes, but our managers need to change, too....

Systems and Patterns of Thought

Systems drive behavior. They also influence patterns of thought. When we enter a system—a company for example—we unconsciously slip into the assumptions of the system. The values and beliefs behind structures seep into practices and policies. Truths that we hold as...

When I Feel Empowered, I Can…

I asked a group to complete this sentence: “When I feel empowered, I can__________.” Here’s how they filled in the blank. When I feel empowered, I can… do better thingshave trust get to flowfocusfeel in controleffect changebe excited about...

Work on the System

When I say “work on system,” I mean influencing factors that contribute to patterns of events and interactions in your organization. Making work work better.  So, how do you work on the system? Attend to creating an environment where great work is a...

Introducing Collaboration Tools

Like many people, I’m staying home during a pandemic, trying to work, using collaboration tools. I’m having many Zoom meetings. In one such meeting, I was on a panel regarding remote retrospectives. One of the panelists posited that people from earlier...

When Management by Walking Around Isn’t Possible

Management by walking around isn’t possible right now. You can’t walk by the team room, sense the buzz, see what’s on the task wall, engage in conversation, ask questions. Casual conversations don’t happen naturally.  So how do you, as a dev manager (or line...

WFH: At Home, Trying to Work

At the start of the great wave of WFH, a comment about using PTO for child care during the day scrolled by. No one can seriously be expecting people to switch to PTO each time their kid needed some attention, can they?  How could that possibly work? 7 minutes here, 22...

But are they working hard?

I visited an organization making an Agile transformation. It looked like the teams were making great progress. But the managers asked, “How can we tell they are working hard?” Team members seemed happy with their cross-functional teams. They solved...

The Future May Be Remote. Must It Include Surveillance?

I’ve been hearing various people speculate about how work will look after things get back to normal. (First, they aren’t going to go “back” to normal. There will be a normal, but I doubt it will be what existed pre-pandemic.) It does seem likely that remote work will...

Expectations for Remote Work

On the first day of widespread work from home brought about by the pandemic, I heard a workplace “expert” talking about the new reality of remote work. “Performance expectations and standards must remain the same as in the office,” he declared. There is so much wrong...

Pin It on Pinterest