I heard about a manager who directed his team leads to stopr working on a high value project to take up ad hoc project. Not so unusual, perhaps.
But in this case, the manager and the team leads had discussed the impact of shifting the team between priorities. The manager had agreed that part of his job was to protect the team from ad hoc requests.
The team leads reminded their manager of their agreement. The managers response was “I don’t have a choice.”
Not a satisfying answer, and one that leaves out