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"Poor management can increase software costs more rapidly than any other factor." (Barry Boehm) Behind Closed Doors: Secrets of Great Management (Pragmatic Programmers) Archives April 2007 March 2007 February 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006 July 2006 June 2006 April 2006 March 2006 February 2006 January 2006 November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005 December 2004 November 2004 October 2004 September 2004 August 2004 July 2004 June 2004 May 2004 April 2004 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 March 2003 February 2003 Contents (c) 2003-2006 Esther Derby I also publish a quarterly newsletter for people who manage in software organizations. If you'd like to receive the newsletter, drop me an email. It's on paper, so please include surface coordinates - name and full address.
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Tuesday, February 20, 2007
Helping people make changes
George Dinwiddie posted a story of how he over came "resistance" to a change he was proposing. I wrote up a description of the types of changes I was proposing and made my pitch to the team. As I talked about making these changes (and making them incrementally, as we added newly requested features), I could tell that they weren’t really enthused by the idea. I poured on the heat of persuasion, describing the benefits in the short term of the immediate features we were developing. The less progress I made, the more enthusiastic I became, scribbling UML diagrams on the whiteboard and building castles in the air as I pointed out the advantages in the long term of making some significant changes we knew were coming down the pike. This is a great example blasting the notion that people who aren't following our ideas are "resisting." What "resistance" really comes down to is that other people aren't doing what we want or expect them to do when we ask them to change. This may be because... Listening for what's behind the "resistance" gives valuable clues on how to move forward. Unfortunately, I hear many people--even those who hope to influence others to change--label people who are "resisting" as clueless, stupid, or selfish. Some would-be change agents attack the motives of the people who aren't following their ideas, accusing them of wanting to bring the company down. This may make the so-called change agent feel superior, as he/she belittles people who don't get his/her wonderful ideas. But it doesn't help him/her bring about change. Change artists listen and adjust their approach based on what they learn. They try to make it safe for people to try new ideas. And change artist never ascribe maliciousness to what can be explained by simple ignorance (which is lack of knowlege, not lack of ability or intellect). Labels: change | |