Tag: visibility

Talk, Talk, Talk

I wrote an article about the many ways that managers inadvertently plug the communication pipeline (free registration required). In doing so, they deprive themselves of the information they need to do their jobs. It reminded me of one of the most common ways managers block information–talking too much, listening too little. Some advice for managers… ***

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Building Trust, One Iteration at a Time

A while back I talked to a CEO of a contract development shop.  He wondered how Agile could help him with fixed price, fixed scope contracts to deliver software. Of course, the requirements that come with these contracts are never complete or completely accurate. The first thing that comes to mind is to stop making

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Pendulum Swings and Oscillating Systems

An effective hierarchy provides enough central control for coordinated action in achieving the aim of the organization. At the same time, the hierarchy must provides enough autonomy for subsystems to function, self-organize, flourish. Yes.  But how to do that? Let me walk you through a scenario that describes the challenge. I’ve seen a number of

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Curing System Blindness

I’ve been writing about seeing systems, and got to thinking about a company I did some work for a few years ago–because they were a great example of how focusing on events leads to blame and prevents people from seeing patterns. Here’s the story.  The customer service organization in this company had serious problems with

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Start Seeing Software

I found this on Joe Ely’s weblog Learning About Lean: Central to any Lean system is Management by Sight. An effective system is very visual. In less than two minutes, any associate must be able to assess if the system is in or out of compliance. He tells a little story about a colleague looking

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