Another Cautionary Tale: Creating a mess by “eliminating waste”

I’ve seen lots of managers struggle to help teams.  Often, they are driven by deadlines and goals set by their managers.  They do what they think will help, acting out of their current view of  how things work. Sometimes they look for new ideas on how to manage.  One of the ideas that’s been popular…

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Non-valued added, but necessary

Hank Roark, Gerry Kirk and I have been having a chat about “non-value added but necessary” tasks over on Twitter. It started with an assertion that any thing that doesn’t add value to the customer or delays delivery of customer value is waste. That sets up a binary decision: tasks are either provide value to…

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