Team Trap #3: Failing to Navigate Conflict

“The absence of conflict is not harmony, it’s apathy .” Eisenhardt,  Kahwajy and Bourgeois “(….or acquiescing, or avoiding).” Esther Derby Conflict is inevitable at work. Sooner or later, people will disagree about what to test, how to implement a feature, what “done” means, or whether “always” means 100 per cent of the time or some…

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Bridging Structural Conflict: Same and Different

No two people or groups are the same, but their differences don’t have to force them apart. I recently talked to two groups who were feuding. On one side were the development teams, tasked with delivering new functionality every two weeks. On the other were the operations folks, who were charged with keeping the environment…

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Dealing with “Difficult” Co-workers

We all have coworkers who rub us the wrong way, get on our nerves, and generally drive us crazy. Let’s consider these examples of three people who have difficult coworkers: 1. Ted finished working on a difficult bit of code and headed for the team meeting. When he got there, Sandy looked at her watch…

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