When leaders make a change, they want buy-in. But they way they present a change may prevent that. I had a conversation with a manager who wanted to improve communication between teams in his organization. While in theory all the teams were working towards the same...
Many job descriptions focus on skills—usually technical skills. Interpersonal skills may get a passing mention—“strong communication skills,” “collaboration,” or “teamwork.” But when you are filling a team position, you have to think both more...
When you try something new, when to you expect to see results? How do you evaluate an experiment decided on in a retro to know whether your hypothesis was correct? This week I read a post that described a situation I see too often.The poster described a retrospective...
Baking may not seem related to the work we do. However, my experience teaching a friend how to bake bread highlighted explicit and implicit knowledge. And that has everything thing to do with learning new ways of working and organizational change. We...
Trust may seem mysterious—something that just happens or grows through some unknowable process. The good news is there are concrete actions that tend to build trust (and concrete actions that are almost guaranteed to break down trust). First, let’s agree on a...
I recently sat down for an interview with Marcus Blankenship of Programming Leadership. We talked about my book, 7 Rules for Positive Productive Change, and how change plays out for people and organizations. You can listen to the full interview on Marcus...
Well, it’s that time again — time for the yearly performance review. The ritual starts with gathering feedback, proceeds to assigning rating/ranking, and drags on through doling out a raise. Do you enjoy annual review ritual? Thought not. This year I think...
In previous Super Power posts, I wrote about the importance of curiosity and observation in change. Both of those play into the Super Power I’ll discuss in this post: experimentation. Tiny changes, done as experiments, may feel like you’re dancing around...
Coaching Just-in-Time Sessions Coaching Just-in-Time Sessions Coaching for Leadership, Coaching for Life Leaderhsip coaching is a learning partnership that creates self-awareness, nurtures change, and provides both challenge and support. You set the agenda. Our work...
I have seen situations where both senior level and middle level management saw the value in Agile. Moving towards a team-based organization and iterative incremental delivery brings benefits. In my experience, it’s a little more common for middle managers to...
When I was promoted to a management role, I realized that the skills that made me standout as a programmer were not the skills I needed in my new role. I started reading. I found a mentor. I applied for a graduate program in leadership. But I was something of an...
A managers role regarding effective teams starts long before the work actually begins. It starts with team designing and forming the team. The 60-30-10 Principle J. Richard Hackman, studied teams for decades. One of his most significant findings is that 60% of the...
A group of managers in organizations adopting agile methods pondered who should fill new agile roles. Why can’t the managers become ScrumMasters, they asked. In my experience, that’s a risky road. However, one manager was adamant. After all, the managers...
Successful management–of product and projects– depends on information flow. Without information about progress and problems, you’ll be blindsided when problems and new information come up, as they inevitably do. Some methods build in visibility and...
I was talking to my friend Penny the other day about a team she coaches. She has a problem I’ve seen on many teams: a smart guy (or gal) who dominates the team. I’ll call Penny’s team member Bob. Most of the time Bob is an asset to the team. But when...
Leaders take action to solve problem in their organizations. They might send out a directive, announce a new policy, or re-organize the department. But, every solutions has the seed for another set of problems. When those problems show up, they reverse course. Policy...
An old saw tell us, “You never have a second chance to make a first impression.” This applies to one-on-one introductions, but also to entering groups. When you join a new team–as a member or a coach–those first encounters shape future...
Agile coaches are expected to help teams learn agile methods, engineering techniques, and improve the productivity of the teams they work with. But before they can do they need to be ready to coach. Being ready to coach means that you have coaching skills, relevant...
….. It’s Time for the Annual Performance Review Vague statements and labels, one-sided evaluations, surprises, and secondhand complaints are just the sorts of things that can make a person want to run away screaming from an annual performance...
One of the biggest mistakes people make is attributing system problems to individuals (and individual problems to the system). If you try to solve the problem on the wrong level, you are doomed to fail. Here’s a simple yet classic example of trying to solve a...
