Category: Trust

trust in the workplace

Rethinking Manager’s Relationship with Agile Teams

This article originally appeared on gantthead.com  In the early days of agile, some pundits (and developers) cried, “We don’t need no stinking managers.” By now, most people realize that organizations still need management (and people in management roles) after they adopt agile methods. However, if those organizations want all the benefits of agile, managers must

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Peer-to-Peer Feedback

One of the traps people fall into on teams is withholding information that’s critical for the team to function. Sometimes the information is about friction between team members. When team members don’t have a way to talk about small frictions, they turn in to big events, damage relationships and spill over onto the team.  So

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A Tale of a Too-Hands-Off Manager

I recently worked with a team that was struggling. One of the team members, Tad, wasn’t playing by the rules the team had established. When the team formed, members agreed that each day they’d have a fifteen-minute stand-up meeting to report on progress. The team members agreed that they’d chunk their work into tasks that

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Tale of a Yo-Yo Manager

There is much more to empowering a team than simply stating “You’re empowered.” Consider the three Ws of empowerment: “what,” “when,” and “why” when creating boundaries that define which decisions are the team’s and which need management approval. “I want you to be empowered,” Bob told his team at the team meeting. But several weeks

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No More Middleman: Avoid triangulated feedback

Tom looked up to see Jonathan, who had just transferred onto the team, standing in the doorway to his office. Jonathan looked red and flustered. “What’s up, Jonathan? Looks like you’ve got something on your mind,” Tom said, waving Jonathan in and pulling up a chair for him. Jonathan slumped into the chair. “You know

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Six Ways to Better Team Communication

Getting team communication to work may seem mysterious—something that just happens or grows through some unknowable process. The good news is there are concrete actions that tend to build strong team communication (and concrete actions that are almost guaranteed to break that communication down). The path to effective team communication starts with building trust. First,

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