Category: Personal Effectiveness

Yes. No. Negotiate.

Many people are conditioned to say Yes to every request that comes their way. I met a CIO like that. He told me his policy was to never say No to the business. So he always said Yes, and the business was always angry because things he agreed to didn’t get done, or got done

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No More Middleman: Avoid triangulated feedback

Tom looked up to see Jonathan, who had just transferred onto the team, standing in the doorway to his office. Jonathan looked red and flustered. “What’s up, Jonathan? Looks like you’ve got something on your mind,” Tom said, waving Jonathan in and pulling up a chair for him. Jonathan slumped into the chair. “You know

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(Management) Process Improvement

© Esther Derby 2001 – 2010 This article originally appeared in STQE May/June 2001. As test and development managers, we pay attention to developing technical personnel, but what about managers? Do we do enough to help manager and team leads develop and improve their leadership skills–especially when we are those managers? Some companies, GE for

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Beyond Belief

(c) 2001-2010 Esther Derby Let me tell you a little story, a true story, about how our beliefs influence what we see in the world and affect our ability to solve problems. Two years ago my friend Julia, who was forty-four and a bit portly at the time, starting experiencing troubling physical symptoms. She was

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Stuck in Neutral

When action grows unprofitable, gather information; when information grows unprofitable, sleep. Ursula K. Le Guin, The Left Hand of Darkness A few months ago, I began writing a “Technically Speaking” column for this issue and just couldn’t make myself finish it. I started over on another topic, but couldn’t work up much energy for it. I

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