Bully Boss

A recent phone call reminded me of this article that I wrote in 2004. The story is real, the names are not. It’s a story that is all too common. *** Not too long ago, I had lunch with my friend Sarah. I hadn’t seen her in a while, so I was surprised when she…

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First Things First: Deal with the Human, then, Work

I recently read some advice suggesting that when we’re stressed or feeling non-positive emotions because of situations out side work—the illness of a spouse or child, a divorce, or other personal problem–employees should hide their emotions and pretend to be eager and positive. I can’t endorse that advice. Let me tell you a little story…

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The Blame Game

No one likes to be blamed, so why do we blame each other in the first place? What place does it have in our relationships, and how does it affect our problem-solving abilities? A personal experience with customer disservice to highlight our attraction to assigning blame and how it delays us from reaching solutions. Not…

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