Rules of Thumb for Agile Coaches

At the end of one of my Team Coaching workshops, a participant–an agile coach with years of experience– remarked, “I had no idea there was more to coaching than asking questions.” Another coach commented, “I see now why me teaching how to write stories...

Change Artist Super Powers: Patience

“It shouldn’t take this long!” John, the VP of Development, snapped. “Its just not that hard!” The “it” John referred to was a set of measures and metrics. He believed that if all the teams reported these, everyone would be better able to plan releases. He’d be better...

The Risks of Anonymous Feedback

In one of the online forums I participate in, someone declared that feedback between peers must be anonymous. His rationale was that people won’t be honest without anonymity. I have found that it is possible to be honest and not anonymous.  I’ve also found that...

Change Artist Super Powers: Empathy

Some people seem to think that empathy has no place at work…that work requires a hard-nose, logic, and checking your emotions at the door. But, in periods of change, emotions—which are always present, whether we choose to acknowledge them or not—surge to the surface....

Jobs don’t fit in neat little boxes.

Most job descriptions decompose work into discrete chunks, clearly defining what each position must do. Competency models list required behaviors, seeking standardization across contexts. In essence, these models are akin to specifications for machine parts. Complex...