Change Artist Super Powers: Patience

“It shouldn’t take this long!” John, the VP of Development, snapped. “Its just not that hard!” The “it” John referred to was a set of measures and metrics. He believed that if all the teams reported these, everyone would be better able to plan releases. He’d be better able to build trust with customers. He…

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Change Artist Super Powers: Empathy

Some people seem to think that empathy has no place at work…that work requires a hard-nose, logic, and checking your emotions at the door. But, in periods of change, emotions—which are always present, whether we choose to acknowledge them or not—surge to the surface. Ignoring the emotional impact of change doesn’t make it go away.…

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Change Artist Super Powers: Experimentation

In my previous two posts, I wrote about curiosity and observation. In this one, I’ll share some ideas about experimentation— my third Change Artist Super Power.   Tiny changes, done as experiments, may feel like you’re dancing around the real issue instead of facing it head-on. But many big problems cannot be addressed directly. The…

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Change Artist Super Powers: Observation

When I was a kid, there was a party game called Pin the Tail on the Donkey. The game involved a large wall poster of a sad-looking, tailless donkey. Armed with a replacement tail and a pin, each child attempted to give the donkey a new tail—while blind-folded and a bit dizzy from being spun…

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Change Artist Super Powers: Curiosity

In my work, I draw on models, frameworks, and years of experience. Yet, one of my most valuable tools is a simple one: Curiosity. In an early meeting with a client, a senior manager expressed his frustration that development teams weren’t meeting his schedule. “Those teams made a commitment, but didn’t deliver! Why aren’t those…

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