Solving Symptoms

August 22nd, 2011
Recently, I attended two retrospectives.  Different teams, different states, different facilitators. I’m usually on the other side, leading retrospectives.

Both retrospectives followed the “make lists” pattern.  One made two lists  “What worked well” and “What didn’t work well.”  The other made three lists “What worked well,” “What didn’t work well,” & “Issues or questions.”

Once the lists were complete, participants voted on which issues to address and broke into small groups. These groups were called “problem-solving” groups. They were really “symptom-solving” groups.

There may be some agile coaches out there who guide the team to find patterns and underlying causes from these lists. Too often, that doesn’t happen, and the discussion never goes beyond solving symptoms. Too many people teaching Scrum or Agile short-change retrospectives–teaching new ScrumMasters and coaches to make lists, rather than help the team think, learn, and decide together.

Two lists,  three lists–even four lists–are not sufficient. Lists focus on syptoms, as seen from individual points of view. These lists do not build shared understanding. They do not reveal underlying causes, patterns, or structures that influence behavior.

When teams “solve” sypmptons, the problems come back, or the team piles on layers of rules and processes designed to change behavior (I visited one team that had over 20 working agreements–almost all aimed at the symptom level).

It is not surprising to me that teams who do this sort of retro usually find them less than useful.

I’m not saying you have to do retrospectives the way I do them. But please, design and lead your retrospectives to dig beneath the surface, analyze, search beyond symptoms. Otherwise, you are wasting your time.

5 Comments

  1. I think rather than solving symptoms… teams should use their resources and find new alternatives. Whether that be a new technique, new software or a new take on the task.

  2. Bob says:

    Hi Esther
    Wondering if your RSS feed is working at present (12 Sept 2011) as it is reporting “not available” in MyYahoo…

  3. […] Retrospective Using Innovation Games® in an Iteration Retrospective 一个Retro的分解 缓解症状 […]

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