Manager as Work System Designer: 14 Essential Questions

Questions matter.  The questions we ask open one avenue of inquiry, but close others.  If we want to change the way we manage, we need to change our questions.  And so, here are my slides from my talk at Agile 2010:

14 Essential Questions aimed at refocusing management attention on creating work systems that work–creating products the customers want, returns that are acceptable to stakeholders, and providing satisfying work for employees.