“Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers–a prize for the best halloween costume, grades in school, gold stars–and on up through the university. On the job, people, teams, and divisions are ranked, rewarded for the top, punished for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.”
Edward Deming quoted on the ScrumDevelopment list by Jeff Sutherland.
It doesn’t have to be this way.