I walk through a variation on this statement (originally from Norm Kerth) at the beginning of a retrospective:
The Retrospective Prime Directive
Regardless of what we discover, we understand and truly believe that everyone did the best job he/she could, given what he/she knew at the time, his or her skills and abilities, the resources available, and the situation at hand.
Once in a while, I run into someone (almost always a manager) who rejects this notion and says, “I don’t believe everyone does the best job they can.”
So here’s Esther’s Elaboration
I personally make a rather broad interpretation of “the situation at hand” which (in my mind at least) may include:
Now, some of these aspects of the “situation” may require management action. The fact that some one is doing the best job he/she could doesn’t always mean it’s acceptable within an employment arrangement.
But that’s not part of the retrospective… that’s management work.
Management work means: